Analyzing the Impact of COVID-19 on Consumers, Markets & Industries

Many of the library’s business research databases are publishing special analysis of the impact of the global COVID-19 pandemic on consumers, markets, and industries. Below is a roundup of key resources providing unique and timely content to keep you up-to-date and well informed.

Search tip: Look for a special COVID-19 link, button, icon or banner on the landing page of each database to be directed to their collection of COVID-19 insights, analysis and statistics. Then, conduct keyword searches in the databases to search for additional information.


eMarketer
Database focus: digital marketing, advertising, and media; retail and e-commerce; social media; mobile technology; and consumers. Global coverage.

Examples of recent reports, analysis, and charts: US Consumer Confidence Amid the Coronavirus Pandemic | Bored At Home: US Consumers May Be Eyeing New Subscription Services | Telemedicine Could Be More Widely Adopted Due to the Coronavirus | Coronavirus Impact: Expected Post-Outbreak Vacation Behaviors Among US Internet Users


Euromonitor Passport
Database focus: Global economic, industry and consumer research, data and analysis.

Examples of recent reports and analysis: Coronavirus Price and Availability Tracker | Coronavirus Economic Scenarios | The Impact of Coronavirus on Luxury Goods | Coronavirus Outbreak to Accelerate Household Wellness Trends | Coronavirus Impact on Consumer Payments.


Forrester Research
Database focus: impact of technology on consumers, customer experience, marketing, and business strategy.

Examples of recent insights and reports: Redesign Physical Spaces Now in Response to COVID-19 | Improve Customer Experience in Response to the Coronavirus Pandemic | US Shopper Insights and the Impact of COVID-19 as of Early April 2020 | Base Your Marketing Priorities During COVID-19 on Your Company’s Context


Gartner Group Resources
Database focus: IT-related topics and technology, business and management insights.

Examples of recent articles, insights, and reports: Consumer COVID-19 Concerns Tracker | Redeployment of Employees During Times of Disruption Into Agile Teams | Focus on Virtual Customer Engagement to Maintain Effectiveness During the COVID-19 Pandemic | 9 Questions to Measure Employee Engagement During Disruptions


IBISWorld Industries and Markets
Database focus: US Industry reports (including a wide variety of specialized industries), Business Environment Reports, and selected Global Industry reports

Examples of recent insights and on-demand webinars: Will Working from Home Remain? | Webinar: COVID-19 & the Accounting Industry | Industry Impacts of Social Distancing

Note: Individual industry reports are being updated with relevant information and analysis surrounding the COVID-19 outbreak. View a list of updated reports.


IHS Connect
Database focus: Analysis of business conditions, economic data, and risk assessment for countries, continents, and regions.

Examples of recent analysis: Impact of COVID-19 virus on the MENA region | Fears unbound: Geopolitics after the pandemic | Daily COVID-19 roundup: Russia has second highest rate of COVID-19 infections, dispute over mortality rate continues


Mintel Market Research
Database focus: U.S. consumer lifestyles, attitudes and behavior; market research reports for consumer products and services. Also includes selected international coverage.

Examples of recent reports and analysis: Grocery Retailing | Haircare From Home During COVID-19 | Brands Play the Long Game to Connect with Consumers | COVID-19’s Economic Impact Will Reshape US Consumer Behavior and Shift Market Demand


NBER Working Papers

Database focus: The National Bureau of Economic Research (NBER) Working Papers make results of NBER research available to other economists in preliminary form to encourage discussion and suggestions for revision before final publication.

Examples of recently released working papers: “When Do Shelter-in-Place Orders Fight COVID-19 Best? Policy Heterogeneity Across States and Adoption Time” by Dhaval M. Dave, Andrew I. Friedson, Kyutaro Matsuzawa, Joseph J. Sabia | “Which Retail Outlets Generate the Most Physical Interactions?” by Avi Goldfarb, Catherine Tucker | “The Macroeconomics of Testing and Quarantining” by Martin S. Eichenbaum, Sergio Rebelo, Mathias Trabandt


Statista
Database focus: portal for quantitative data, statistics and related information. Global coverage.

Examples of recent statistics, charts, infographics, and dossiers: Coronavirus (COVID-19) Disease Pandemic- Statistics & Facts | Where Americans See Misinformation | Coronavirus: Impact on e-Commerce in the U.S. | Main Worries and Concerns about the COVID-19/Coronavirus Pandemic 2020 in the United States, United Kingdom and Germany


U.S. Census COVID-19 Data Hub

Focus: contains key demographic and economic data from Census programs including the American Community Survey and County Business Patterns program.

U. S. Census Real-Time Trackers: Household Pulse Survey and Small Business Pulse Survey.

Focus: The Household Pulse survey is collecting data on a range of ways in which people’s lives have been impacted by the pandemic. Data collection started started April 23 and the Census plans to collect data for 90 days before releasing their results. After that, the survey will be updated weekly. The Small Business Pulse survey data tabulations and visualizations will be available on their site beginning in mid-May and will be updated weekly through June.  


The library provides online personal subscription to three leading news sourcesFinancial TimesNew York Timesand Wall Street Journal. If you have questions about registering or renewing your accounts (NYT and WSJ subscriptions expire annually on their anniversary), please contact the Reference Desk.


Want to explore more? Visit the library’s Databases A-Z page to view a complete listing of library databases. Use the options at the top of the list to filter by subject.


Database of the Month provides a very brief introduction to useful library databases, highlighting key features you should know about. If you would like more information about this resource (or any of the library’s databases), please contact us for research assistance. If you would like a demonstration of these resources for a class, please schedule a research instruction class using the instruction request form.

Database of the Month: OED Revisited

The Oxford English Dictionary (OED) started life more than 150 years ago. That is staying power!

The OED is a source for investigating the meaning, history, and pronunciation of 600,000 words— past and present—from across the English-speaking world.

Ten years ago, a Bentley Librarian first highlighted the OED for a Database of the Month post. I am revisiting this database because some additional features and content is now available.

Ever wondered how words become a part of the OED? This Interactive Graphic explains the process of how OMG became an entry. Every three months, the OED continues to evolve and publishes changes/revisions/additions to its contents.

One of this resource’s biggest strengths is its inclusion of the Historical Thesaurus. Dictionary entries are arranged by meaning throughout time. Looking at the history and development of words over time allows you to discover what a specific word meant in the time that a particular text/novel was written.  This helps to give you context and prevent any misunderstanding of the author’s meaning.

You can use the OED to look for a quote to include in your writing. Quotes are included from many disciplines including economics and business.

Aggregate, adj. and n. (2012 September). Oxford English Dictionary. Oxford University Press. Retrieved from OED Online database.

Explore their “Word of the day” (located in the sidebar on the right) or sign up for their Word of the Day newsletter to improve your vocabulary one day at a time

Look up a spelling! Using the * symbol helps you discover new words and word variants to use in your writing, keyword searching and online scrabble games. Col*r brings up all words that start with COL and end with an R.

Helpful OED staff created some excellent how to videos (each between 1 to 3 minutes) to quickly learn searching techniques and interpreting your results.

The OED is as relevant now as it was 10 years ago. Start exploring or re-exploring today.


Database of the Month provides a very brief introduction to useful library databases, highlighting key features you should know about. If you would like more information about this resource (or any of the library’s databases), please contact us for research assistance. If you would like a demonstration of these resources for a class, please schedule a research instruction class using the instruction request form.

Database of the Month: Best's Library Center

Best’s Library Center provides in-depth reports and analysis for United States, Canadian and international insurers, reinsurers, and groups.

Searching and Viewing Reports

From the Bentley Library Databases A-Z page, use the Best’s Library Center link to access the database. The database offers multiple ways to search, including clicking the report buttons (shown above), or by hovering on the page’s blue Navigation bar to choose a search. Some of the navigation bar searches are highlighted below:

  • Access Best’s Credit Reports and Financial Reports quickly by using the Insurance Reports page. The global organization structures presented on this page include ultimate parents, rating units and their rated operating entities. Best’s Credit Reports feature five years of financial analysis and detailed commentary on a company’s operating methods and management philosophy.
  • Use the Company Browse feature to search for companies based on geographic location, industry or segment.
  • Search Company Overview (Basic Search) and view features such as a dashboard for each company, key financial information at a glance, ratings, and related news headlines.
  • Use the Corporate Changes Search to find changes that impact existing companies and locate insurers associated with companies no longer in business.
  • Use the Officers and Directors Search to locate companies based on management information.
  • Access the Mergers & Acquisitions Search to retrieve details of transactions involving insurance companies.

Alternately, users can type a company name in the search box located in the upper left corner of the home page to get a dashboard view of all available information on that company.

Sample dashboard view for State Farm Group, with tabs containing available information

Country Risk Reports

The database also includes Country Risk Reports detailing country-specific factors that could adversely affect an insurer’s ability to meet its financial obligations. Countries are placed into one of five tiers, ranging from Country Risk Tier 1 (CRT-1), denoting a stable environment with the least amount of risk, to Country Risk Tier 5 (CRT-5) for countries that pose the most risk and, therefore, the greatest challenge to an insurer’s financial stability, strength and performance. Users can view all countries or groups of countries by tier.

Get Help/Support

Click the Quick Tips PDF links located on each search page for context-specific help, or the Help link in the upper right corner of the home page for an overview of database features and search functionality. If you prefer, Bentley librarians can assist you. See our Bentley Library Research Help page for details.

Connect to the Database

Please visit our Databases A-Z page and click Best’s Library Center to begin your search (after agreeing to the User Terms and Conditions). This database can also be viewed in the Analyst Opinion, Company Profiles, Country Research, and International Business subject lists on the A-Z page. For best results, use Internet Explorer or Google Chrome. Browser cookies must be enabled for searches to function.

Database of the Month provides a very brief introduction to useful library databases, highlighting key features you should know about. If you would like more information about this resource (or any of the library’s databases), please contact us for research assistance. If you would like a demonstration of these resources for a class, please schedule a research instruction class using the instruction request form.

Library Building Closed, Online Services & Resources Are Open!

Effective at 6:00 p.m. on Tuesday, March 17, the Bentley Library is closed until further notice.

Library staff will continue to support online teaching and research to Bentley students, faculty, and staff. Below is a brief summary of how the Library will continue to deliver library services and resources remotely.

You can find detailed information on how to access these services and resources online—including special services for faculty—on the Bentley Library Coronavirus Updates & Remote Services page. This page will be updated as needed.

The following resources and services will be available:

  • Electronic resources including databases, ebooks, and streaming films
  • Research help via email, text and live chat
  • Research consultations via Zoom
  • Interlibrary Loan for articles and book chapters. Please note that due to COVID-19 service disruptions at libraries across the country we cannot guarantee that ILL requests will be fulfilled. 
  • Due to the exceptional circumstances we face, we are temporarily instituting Student Scan on Demand. We will try our best to ensure that students have access to portions of books or articles in our physical collections for classwork and research by making digital copies.

Due dates and late fees:

  • Overdue fines will be suspended for all items, including interlibrary loan materials. 
  • Due dates for all items will be extended to the end of the semester.

The following services will be unavailable:

  • Borrowing of physical materials including books, DVDs, and ILL requested items
  • Museum passes 
  • All library and RSM Art Gallery events have been canceled

We also encourage you to check our website and this blog for updates, and to follow @BentleyLibrary on Twitter, Instagram, and Facebook.

The safety and well-being of the Bentley community and our staff remain our highest priorities and we thank you in advance for your flexibility and cooperation during this time.

Official university updates and communications related to COVID-19 are available at https://www.bentley.edu/coronavirus.

Bentley Library Coronavirus Updates & Remote Services [updated 3/17/20]

Information about off-campus access to library services and resources, including databases, e-resources, research help, and Interlibrary Loan, can be found on the Bentley Library Coronavirus Updates & Remote Services page. This page will be updated as needed.


March 17, 2020

Effective at 6:00 p.m. on Tuesday, March 17, the Bentley Library is closed until further notice.

Library staff will continue to support online teaching and research to Bentley students, faculty, and staff. Below is a brief summary of how the Library will continue to deliver library services and resources remotely. You can find detailed information on how to access these services and resources online—including special services for faculty—on the Bentley Library Coronavirus Updates & Remote Services page. This page will be updated as needed.

The following resources and services will be available:

  • Electronic resources including databases, ebooks, and streaming films
  • Research help via email, text and live chat
  • Research consultations via Zoom
  • Interlibrary Loan for articles and book chapters. Please note that due to COVID-19 service disruptions at libraries across the country we cannot guarantee that ILL requests will be fulfilled. 
  • Due to the exceptional circumstances we face, we are temporarily instituting Student Scan on Demand. We will try our best to ensure that students have access to portions of books or articles in our physical collections for classwork and research by making digital copies.

Due dates and late fees:

  • Overdue fines will be suspended for all items, including interlibrary loan materials. 
  • Due dates for all items will be extended to the end of the semester.

The following services will be unavailable:

  • Borrowing of physical materials including books, DVDs, and ILL requested items
  • Museum passes 
  • All library and RSM Art Gallery events have been canceled

Official university updates and communications related to COVID-19 are available at https://www.bentley.edu/coronavirus.


March 13, 2020:

Library staff are making plans for providing services, resources, research assistance, and instruction when online classes begin on March 23. Currently, the library plans to be open next week as listed below, but this schedule may change at any time in accordance with university policies. Official university updates and communications related to COVID-19 are available at https://www.bentley.edu/coronavirus.

Library Hours March 15-21, 2020

Sunday, March 15:
1:00–9:00 p.m.

Monday, March 16–Friday, March 20:
8:00 a.m.–6:00 p.m.

Saturday, March 21
closed

Please continue to visit the library’s website for library news updates and check the library’s hours calendar online before visiting.

The safety and well-being of the Bentley community and our staff remain our highest priorities and we thank you in advance for your flexibility and cooperation during this time. Please contact Library Services at libraryservices@bentley.edu or 781-891-2168 if you have questions or need assistance.

Free Online Subscriptions to Leading News Sources

Have you heard that the library provides free online access to The New York Times, The Wall Street Journal and Financial Times for current Bentley students, staff and faculty? Sign up for your subscriptions today!

Registration links and key features:

The New York Times

  • See The New York Times registration instructions
  • Subscription provides access to the NYTimes.com website, the Spanish and Chinese editions of the newspaper, and NYTimes mobile apps. Not included are the Premium Crosswords, Times Insider and Crosswords app.
  • Includes access to New York Times in Education, an educator site that provides curated course-relevant content (videos, photos, infographics, and podcasts), instructional strategies designed to promote learning across disciplines, and ideas for co-curricular activities outside of the classroom.
  • All NYTimes.com accounts expire on their one year anniversary, but can be renewed following these easy renewal instructions.

The Wall Street Journal

  • See The Wall Street Journal registration instructions
  • Subscription provides full access to the WSJ.com website and mobile apps.
  • WSJ.com accounts last for one calendar year from activation, but can be renewed following these easy renewal instructions.

Financial Times

  • See the Financial Times registration instructions
  • Subscription provides full access to the FT.com website and mobile apps.
  • Choose topics to follow and sign up for customized email alerts based on your interests by adding FT Topics and Alerts to your myFT account.

More information about these three newspaper subscriptions and additional news databases can be found on the Current News research guide. Contact the Reference Desk if you need assistance or have questions.

Getting Started with CQ Researcher

CQ Researcher shines a bright light on the significance and impact of current-day issues. 

The “CQ” in their name stands for “Congressional Quarterly” which began as Editorial Research Reports in 1923, co-founded by Richard M. Boeckel and Bertram Benedict. It was primarily for the benefit of journalists and editorial writers, covering the U.S. Congress after World War I. Boeckel realized how little he and his fellow reporters knew about the background of the issues they were following on Capitol Hill, so they formed a publication. It has evolved into CQ Researcher today, and reaches a very broad online audience. It’s a library favorite.    

CQ Researcher offers excellent insight into current events and always links to rich additional readings such as government reports, meeting minutes, articles, and news. Users most frequently work with CQ Researcher for assignments in global studies, comparative government, history, and expository writing. Here is a small sample of the questions that CQ Researcher answered for users in Fall 2019: 

Q: I’m doing immigration and I want to compare U.S. to another nation.

Q: What are the pros and cons of prison rehabilitation programs?

Q: Who voted for and against the Whistleblowers protection act of 1989 when it was a bill?

CQ Researcher offers three types of reports: short, “hot topics” and long (12,000 words). Each report is on a single theme. 

“Hot Topics,” CQ’s most popular research topics

Sample search: Electoral college

Enter the keyword phrase “Electoral college” in the input box to fetch 43 pieces, including a well-developed, recent account of the issues surrounding state representation, popular vote, and first-past-the-post method to elect a U.S. President. CQ Researcher impressed us with its depth, thoroughness, and fact-checking in this report.

CQ Researcher does not contain reports on consumer segmentation or market demographics. It will, however, provide demographic information in the context of a larger report, for example, from the electoral college long report:  

“Current demographic trends likely will exacerbate this issue as more Americans move into urban and suburban areas  … That means, 30 percent of Americans will select 70 percent of the senators  … Such demographic shifts will make ‘misfire’ presidential elections more likely.”

Price, T. (2019, August 30). The Electoral College. CQ Researcher, 29, 1-57. Retrieved from http://library.cqpress.com/

To select and pursue a subject

When a user is seeking a topic, we recommend the “Browse topics” feature highly. CQ Researcher has a main ribbon that enables users to navigate contents easily; activate the pull down menu under “Browse Topics” to display a list of 30+ topics. 

“Browse topics” menu display

If you already have a topic or your idea does not appear under their pre-made categories, use the input box at top right of the home page. In the case of cybersecurity, which is found under Science & technology > Computers > cybersecurity, we found it best to search CYBER directly in this input box, rather than looking at several sub-menus.

CQ Researcher provides visually strong, easy-to-interpret, images and charts. Notice they have high resolution photographs, as well.

Strong chart quality, using explanatory text about its intent, and clear legend at the bottom.

Structured arguments

Users can expect to read well-documented arguments written by seasoned journalists. Debaters will love reading talking points in the Pro/Con section, and for any who want to form research questions, the predictions in each long report’s “Outlook” section are especially helpful.  

Pro-con section of a long report on the EU.

In each report, embedded links direct the user to more readings, making the discovery process efficient and highly relevant. References listed in CQ Researcher are reliably on-topic and useful. Reports are available to download in PDF format.

Connect to the Database

Visit the library’s Databases A-Z page, activate the CQ Researcher link, and begin!


Database of the Month provides a very brief introduction to a useful website or Library database, highlighting key features you should know about. If you would like more information about this resource (or any of the library’s databases), please contact us for research assistance. If you would like a demonstration of this resource for a class, please schedule a research instruction class using the instruction request form.