All ProQuest databases, RefWorks, and Ancestry Library will be offline for product upgrades from 10:00 p.m. on Saturday, January 27 until 6:00 a.m. Sunday, January 28, 2018 (EST).
Update – 9:07 a.m., Thursday, June 6, 2017: We are happy to report that the OverDrive sign-in problem has been fixed. Please contact us if you continue to have a problem or need help. Thank you again for your patience while we worked to resolve the issue.
We are very sorry to report that access to the OverDrive downloadable book platform has been disrupted for some Bentley users. The problem has been reported, and we hope that the issue will be resolved quickly. An update will be posted here when access has been restored. You can also follow the library’s updates on Twitter and Facebook.
Our apologies for the inconvenience. Please contact the Reference Desk at 781.891.2300 or email@example.com if you have any questions.
We are sorry to report that we are still experiencing intermittent problems with Encore (aka the search box on our home page). As you know, Encore search is used to find books, DVDs and articles from some of the library’s databases. But did you know that when Encore is down you can easily find these things using other search tools and databases?
There are two ways to access the library’s databases when you want to search for articles on a topic:
If you know the title of article and the name of the journal, you can track down the article using the “Journal Finder”:
If you need help with anything listed above, just ask! To get help from a reference librarian please visit the Reference Desk, call 781.891.2300, email firstname.lastname@example.org, use our chat/IM widget, or text 781.990.2273. You can find the Reference Desk hours on the Ask a Librarian page.
The search box on the library’s homepage (a.k.a. “Encore”) is not functioning properly. We’re working to get it fixed, but in the meantime you can search for books & DVDs using the “Classic Catalog“. To search for articles please start at either the Databases A-Z page or the Databases by Subject page.
If you need help locating library items or conducting research, please stop by the Reference Desk, email email@example.com, call 781.891.2300 or contact us via IM/chat. We apologize for the inconvenience.
If you have any questions about this outage, or need help finding library materials while the catalog is offline, please come to the Reference Desk or contact a reference librarian at firstname.lastname@example.org or 781.891.2300. We apologize for the inconvenience.
[Update – 1:42 p.m., October 4, 2013]: The “Encore” search feature has been fixed. You can once again use the search box on our homepage to search the library’s catalog and article databases.
The search box on the library’s home page (a.k.a. “Encore”) is not functioning properly. Searches performed using Encore fail to retrieve any items from the library’s catalog, which includes books, DVDs, streaming films and eBooks. Users needing to search for these library materials are advised to use the library’s “Classic Catalog” at http://libcat.bentley.edu/.
At this time, Encore can only be used to search and retrieve articles from the EBSCO, ProQuest, JSTOR, Project Muse, LexisNexis Academic and Factiva databases.
We will update you when Encore has been fixed. If you have questions or need help, please contact the Reference Desk. We apologize for the inconvenience.