Alert: Encore Search Issues Affecting Library Catalog Searches

alert[Update – 1:42 p.m., October 4, 2013]: The “Encore” search feature has been fixed. You can once again use the search box on our homepage to search the library’s catalog and article databases.

The search box on the library’s home page (a.k.a. “Encore”) is not functioning properly. Searches performed using Encore fail to retrieve any items from the library’s catalog, which includes books, DVDs, streaming films and eBooks. Users needing to search for these library materials are advised to use the library’s “Classic Catalog” at http://libcat.bentley.edu/.

At this time, Encore can only be used to search and retrieve articles from the EBSCO, ProQuest, JSTOR, Project Muse, LexisNexis Academic and Factiva databases.

We will update you when Encore has been fixed. If you have questions or need help, please contact the Reference Desk. We apologize for the inconvenience.

Scheduled Outage for Interlibrary Loan (ILL): Tuesday 1/31

ILLiad, the online InterLibrary Loan system, will be taken offline for maintenance on Tuesday, January 31. During this time users will be unable to make ILL requests or retrieve any electronic items (articles and book chapters) stored in ILLiad.   It is expected that access will be restored before the end of the business day, and we will post an update when that occurs.

For assistance please contact ILL at the Library Services Desk, via email interlibloan@bentley.edu, or by phone 781.891.2301. We apologize for the inconvenience.