The most frequently asked questions at the library this week have been “how do I print?” (from new students) and “are these printers working?” (from returning students). Just before fall classes started, Bentley’s IT Client Services made an important change to the campus printing network, affecting library computer use and printing. Users who wish to print from a library computer are now required to login to the computer using their full Bentley email address and network password. To release a print job, users must swipe their Bentley ID at the printer.
Details about the network printing changes were provided in an email sent by the Help Desk to all students on Tuesday, September 2nd (copied below):
Dear Students,
Welcome back to Bentley.
Over the summer there has been a change to the network printing stations located in the Library and the Student Center. The keyboards have been removed and you will now swipe your ID only to view and print your jobs.
The network printing queues are named “Falcon” (black and white) and “Falcon Color”. As a reminder, print jobs remain in the queue for 48 hours only. After that time, they are deleted.
If you plan to print from the Library computers, you will need to login to the Library computer using your full Bentley email address and your network password. The username, “.\classuser”, is no longer a valid login to the Library computers.
As a recap, printing from the network printers in the Library and the Student Center will now be done by swiping your ID card.
When using a Library computer, you will need to use your network credentials (Bentley e-mail and password) to login and use the computers. The username “.\classuser” is no longer available.
Please contact the HelpDesk at the contact information below if you have any questions.
Best wishes for a successful semester.
IT Client Services Help Desk
Library Lower Level
Faculty Staff Help Desk – 781-891-2854
Student Help Desk – 781-891-3122
Email: helpdesk@bentley.edu
If you need help using the library computers or printers, please visit either the Library Services Desk or the Reference Desk.
