Database Alert! OverDrive Issue Reported [Resolved]

Update – 9:07 a.m., Thursday, June 6, 2017:  We are happy to report that the OverDrive sign-in problem has been fixed. Please contact us if you continue to have a problem or need help. Thank you again for your patience while we worked to resolve the issue.

 

We are very sorry to report that access to the OverDrive downloadable book platform has been disrupted for some Bentley users. The problem has been reported, and we hope that the issue will be resolved quickly. An update will be posted here when access has been restored. You can also follow the library’s updates on Twitter and Facebook.

Our apologies for the inconvenience. Please contact the Reference Desk at 781.891.2300 or refdesk@bentley.edu if you have any questions.

How Do I Find Books & Articles While Encore Is Down?

We are sorry to report that we are still experiencing intermittent problems with Encore (aka the search box on our home page).  As you know, Encore search is used to find books, DVDs and articles from some of the library’s databases.  But did you know that when Encore is down you can easily find these things using other search tools and databases?

How do I find a book, DVD, streaming film, audiobook or eBook?

  • Use the library’s “Classic Catalog”.  There is a link to the Classic Catalog underneath the Encore search box on the library’s home page.

How do I find articles or other research materials on a topic?

There are two ways to access the library’s databases when you want to search for articles on a topic:

  • When you know exactly which database you want to search (e.g. ABI Inform, Academic Search Premier, JSTOR, Mintel, etc.), select that database from the Databases A-Z page. There is a link to Databases A-Z  underneath the Encore search box on the library’s home page.
  • If you want to choose from a list of databases in a topical/subject area (e.g. management, psychology, companies and industries, etc.), start at the Databases by Subject page. There is a link to Databases By Subject underneath the Encore search box on the library’s home page.

How do I find an article when I know the title of the article and the name of the journal that the article appears in? (i.e. you have a citation)

If you know the title of article and the name of the journal, you can track down the article using the “Journal Finder”:

  • Go to the library’s home page and click on the Journal Finder tab above the search box.
  • Enter the title of the journal in the Journal Finder search box. The Journal Finder will tell you if the full-text is available, the database it can be found in, and the dates available.
  • If the journal appears in one of the library’s databases, click the link to go to that database. When you have landed in the database, you will usually have two options for finding the article:
    • Use the database’s search box to find the article.  Use the title of the article or the author’s name as search terms/phrase.
    • Use the database’s browse-by-date options to locate the article.

If you need help with anything listed above, just ask!  To get help from a reference librarian please visit the Reference Desk, call 781.891.2300, email refdesk@bentley.edu, use our chat/IM widget, or text 781.990.2273.  You can find the Reference Desk hours on the Ask a Librarian page.

System Outage: Encore & Classic Catalog, Wednesday 10/16

[Update: Thursday, October 17, 2013 – All systems are online and all issues with Encore and the classic catalog have been resolved]

We have two important announcements about “Encore” and “Classic Catalog” search disruptions:

alert

  1. We are currently experiencing a problem with the search box on the library’s home page (a.k.a. “Encore”).   As a temporary fix, all searches performed in the Encore search box are being redirected to the classic catalog.  Users will be able to locate books, DVDs, audiobooks and other library items using the classic catalog.  If you need to find articles, please contact the Reference Desk for assistance. Librarians can help you select databases and search for articles.
  2. In order to prepare for an important upgrade, the library’s classic catalog will be taken offline TONIGHT, Wednesday, October 16, from 7:00 p.m. to 11:00 p.m. Users will not be able to search for books, DVDs, audiobooks or Reserve materials using either the classic catalog or Encore during this time.

If you have any questions about this outage, or need help finding library materials while the catalog is offline, please come to the Reference Desk or contact a reference librarian at refdesk@bentley.edu or 781.891.2300.  We apologize for the inconvenience.

Alert: Encore Search Issues Affecting Library Catalog Searches

alert[Update – 1:42 p.m., October 4, 2013]: The “Encore” search feature has been fixed. You can once again use the search box on our homepage to search the library’s catalog and article databases.

The search box on the library’s home page (a.k.a. “Encore”) is not functioning properly. Searches performed using Encore fail to retrieve any items from the library’s catalog, which includes books, DVDs, streaming films and eBooks. Users needing to search for these library materials are advised to use the library’s “Classic Catalog” at http://libcat.bentley.edu/.

At this time, Encore can only be used to search and retrieve articles from the EBSCO, ProQuest, JSTOR, Project Muse, LexisNexis Academic and Factiva databases.

We will update you when Encore has been fixed. If you have questions or need help, please contact the Reference Desk. We apologize for the inconvenience.