Coming Soon… New Study Carrels and Standing Workspaces

In response to student requests received during 14 Days to Have Your Say!, 32 new study carrels and new standing workspaces are being installed in the library this week.

constructionconeConstruction and electrical work will be occurring on the upper level and on the main floor near the reference desk starting Tuesday, June 23rd. The work is scheduled to be completed by Friday, June 26th. Please try the lower level if you are looking for a quiet escape.

Thank you for your cooperation and support as we continue to improve the library’s study spaces. Have questions or concerns? Talk to any library staff member, comment here, or send an email to library@bentley.edu.

Our Turn: Bentley Library Responds to 14 Days to Have Your Say!

The staff of the Bentley Library thanks everyone who submitted comments and suggestions during 14 Days to Have Your Say! During the 14 Days period, library staff refrained from commenting in order to encourage a free and open discussion, but rest assured, every post and comment has been examined.

Now it is our turn to respond to the issues that arose most frequently and to highlight the solutions that will be implemented in the coming months. If you have questions about anything you see (or don’t see) here, don’t hesitate to contact us at library@bentley.edu.

Click here for the full document

We’re still listening!  We’d like to remind you that you don’t have to wait for the next 14 Days to Have Your Say! blog to voice your opinion or make a recommendation. Contact us at library@bentley.edu or use the Contact Us link on the library’s website to send us your feedback anytime.

Thank You for Contributing to 14 Days to Have Your Say!

Thank you to the Bentley community for contributing so many thoughtful comments and suggestions to the 14 Days to Have Your Say! blog.14 Days to Have Your Say!

Between October 29th and November 11th we recorded 4,728 blog views and logged ­­­113 posts and 73 comments. You gave us much to consider, and in the coming weeks we will be reviewing what everyone had to say. The library will post a response on the 14 Days to Have Your Say! blog site as soon as we can.

The blog is now closed, but you can always send your comments, suggestions and feedback to the Bentley Library at library@bentley.edu. Thank you!

14 Days to Have Your Say! begins October 29.

14 Days to Have Your Say!
Wednesday, October 29 – Tuesday, November 11

2014-14daysbubbleThe Bentley Library is pleased to announce the launch of the fourth 14 Days to Have Your Say! project.  This limited-life blog is an open forum for the Bentley community – an opportunity to post your comments, suggestions, criticisms and compliments, as well as to see what others are saying about the library.

The past three installments of 14 Days to Have Your Say! (2008, 2010 and 2012) were very successful, and the library has made many changes to our services, policies and resources as a result of the thoughtful feedback received through the blog. For example, based on past 14 Days feedback, the library has:

  • increased normal operating hours and exam period hours
  • adjusted borrowing policies to allow better/longer access to our DVD collection
  • improved the features and functionality of the group study room reservation system
  • improved the physical facilities by upgrading lighting, installing extra recycling receptacles, adding more study carrels, better signage, etc.
  • worked to combat the problem of noise in the library by installing cell phone booths and adding an anonymous Help Keep the Library Quiet chat widget
  • responded to student requests for access to coffee outside of the cafe’s hours by installing a coffee vending machine
  • installed new equipment and technology –  including “quick print/lookup” stations, color printers, and scanners – and increased the number of black & white printers to reduce wait times and lines

We hope that this installment is just as popular and fruitful. So, don’t be shy, tell us what’s on your mind!  We want you to feel comfortable posting publicly, so your name will not be made public on the blog.

Have your say and see what others are saying at http://library.bentley.edu/14days.

Do you have questions about this project?  Please visit the About and FAQs pages, or contact the Reference Desk at refdesk@bentley.edu or 781-891-2300.

Our Turn: Library Responds to 14 Days to Have Your Say!

The staff of the Bentley Library thanks everyone who submitted their comments, suggestions, criticisms, and compliments during the most recent installment of the 14 Days to Have Your Say! blog.  Now that everyone has “had their say”, we’ll address those issues that arose most frequently (though be assured that we read closely every comment made!).

Click here to view our responses

Check out our track record:

We wouldn’t run 14 Days to Have Your Say if we weren’t committed to bettering our resources and services, and we want you to know that we are listening. In fact, here’s a quick list of changes that the Bentley Library made in response to the feedback we received from the first two rounds of 14 Days to Have Your Say!, which were held in 2008 and 2010. Over the past four years, in response to your suggestions, we have:

  • increased both our normal operating hours and exam period hours
  • adjusted our borrowing policies to allow better/longer access to our DVD collection and enhanced our communication by emailing due-date reminders
  • improved the functionality of the group study room reservation system by providing off-campus access to the system and adding an edit/cancel feature
  • continually worked to improve the physical facilities through such measures as upgrading lighting, installing extra recycling receptacles, adding more study carrels, signage, etc.
  • worked to combat the problem of noise in the library by installing cell phone booths and adding a login-free, anonymous “Help Keep the Library Quiet” chat widget to the library’s home page
  • responded to student requests for access to coffee outside of the cafe’s hours by installing a coffee vending machine
  • worked with Sodexho to add a 2nd cash register to the Einstein’s café, reconfigure the lines, remove the counter that inhibited traffic flow, and to expand the cafe’s hours
  • installed new equipment and technology –  including “quick print/lookup” stations, color printers, and scanners – and increased the number of black & white printers to reduce wait times and lines
  • conducted usability studies and focus groups to improve the usability of our website
  • developed a mobile-friendly library website – the first mobile site at Bentley

We’re still listening…

We’d like to remind you that you don’t have to wait for the next 14 Days to Have Your Say to voice your opinion or make a recommendation. Simply use the “Contact Us” link on the library’s website and send us your feedback anytime.

Thank You for Having Your Say!

The Bentley Library would like to thank everyone who took the time to contribute their feedback and suggestions to the 14 Days to Have Your Say! blog. Between October 10 and October 23 we recorded 3,078 blog views and logged ­­­73 posts and 28 comments.

You gave us much to consider, and over the next couple of weeks we will be reviewing what everyone had to say. Stay tuned….we promise to post our responses as soon as we possibly can. In the meantime, if you have additional comments, suggestions or feedback to make, please contact the library at library@bentley.edu.

Time for Another Round of 14 Days to Have Your Say!

14 Days to Have Your Say!
Wednesday, October 10 – Tuesday, October 23
It’s Time to Tell Us What’s on Your Mind.

The Bentley Library is pleased to announce the launch of 14 Days to Have Your Say!.

14 Days to Have Your Say!This limited-life blog is an open forum for the Bentley community – an opportunity to post your comments, criticisms, and kudos, as well as to read what others are saying about the library.  We want you to feel comfortable posting publicly, so we even allow you to post anonymously or with an alias.

Our past two installments of 14 Days to Have Your Say! (October 21 – November 2, 2008 and March 16 – March 29, 2010) were very successful, and we made many changes to our services, policies and resources based upon the thoughtful feedback received through the blog. We hope that this installment is just as popular and fruitful. So, don’t be shy, tell us what’s on your mind!

Have your say at http://library.bentley.edu/14days.

Do you have questions about this project?  Please visit the About and FAQs pages, or contact the Reference Desk at refdesk@bentley.edu or 781-891-2300.